Modus Furniture Nevis King Size Riva Platform Bed, Espresso

I purchased this bed after much research. First, I like the dimesions and look of the bed. It is just about exactly the size they say. The bed does not sit much higher than any other platform bed, with the siderails and footboard at 14.25" high and the mattress sitting about 3" under that. It is very sturdy and VERY easy to assemble-took about an hour and that was taking my time. I was concerned about the middle support from what I read, but it is very solid with the 4 support legs-anybody who only got two should get the rest. I do wish the middle beam ran the entire length of the bed, but it is about 4 inches short of the footboard and headboard-not a huge deal. I was disappointed that it stated it is made of solid wood with veneers, but it has very little actual solid wood. The head and footboard appear to have thick veneers, but the siderails are plywood covered with very thin veneer that could peel easily. One of the rails arrived slightly damaged on one end where the plywood was smushed and the veneer was peeled a little. The packaging for the head and footboards are very good, but the siderails were not protected enough on the ends for me. We decided to keep it as it is hidden in our bedroom pretty easily, but I will be contacting customer service to see what credit we can get.

2/21/11 update:

After contacting Cymax I was VERY impressed with their service. They asked for a pics of the damage and then immediately had Modus send us some new siderails. When the new siderails arrived they, to, were damaged. This time worse than before. There was a 2" gouge in one rail that was painted or markered over at the factory. Let me be clear-this was not damaged during shipping or it would not have been covered up. This was noticed at the Modus factory and they still shipped it out. Very poor quality control. There was also, still, no packaging around the wood-just a layer of cardboard and the wood rails even rub against eachother inside the box. I contacted Cymax again and, again, they were quick to help out. They even offered us a discount for the trouble. They had a number of conversations with Modus furniture and had another set of rails sent to us with the Modus's assurance they would be packaged better. Well the third set arrived and, again, had more dings-although this time not nearly as bad. After contacting Cymax they offer to try and send more or refund the bed. We chose to just keep what we had and get the refund as it appears Modus is incapable of packaging these properly.

I give Modus furniture only 2 stars at this point, but Cymax gets a 5 in my book for their excellent customer service and attention to the concerns of the customer.

Save 34% Off