MCS Format Frame in Black

I have been using Focus front-loading frames for many years now. They are simple, elegant and inexpensive. The latest ordered ones (this week) are problematic, stemming, I assume from recently poor quality control. In short, the glass is unevenly cut and about 3 out of one order of 6 were almost impossible to get back into their frames. I have never encountered this in all the years I've used the frames. I ordered 2 sets of 6 frames each and only one order of 6 was this way.

BTW, if you order these frames in sets of 6, they come packaged in MCI's own packaging and are less likely to be broken in transit. I found this out the hard way when I ordered 10 frames and 4 were broken (the glass is VERY thin and in 16x20 easily shatters in transit).*

Notice that I have given this product and not the company 4 stars.

*This order did not come in MCI's packaging, but Adorama went out of their way to HEAVILY wrap the individual frames. There was no breakage this time.

8/14/10: I recently wrote a review complaining that Adorama had not offered to pay return postage on these rough-cut glass covers. Should have read more carefully, because they DO offer return postage. My bad. Thank you Adorama.

The frame arrived with a very small chip, which I superglued back in with relative ease. My contact with the company indicated that they would have been happy to send a new one if I had asked. In terms of the product, I was definitely pleased. The frame looks nice on the wall and is very easy to use due to the front-loading feature.

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I originally ordered 9 of these frames. They arrived in perfect condition. Easy to mount, etc. They look great for an inexpensive frame. I reordered 2 more frames. They arrived with the glasses shattered. I have been trying to get in touch with the seller, but no response so far. Nice frames but the jury is still out on the customer service.

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I'm afraid this product is a big disappointment for three reasons. First, even though it states that it is 16"x20", the visible "window" is actually 1/4" bigger in both directions, which means if you have a 16" x 20" picture/poster, there is a 1/4" of VISIBLE cardboard backing in each direction. Second, there is only one nail/screw hole in each direction, which means if your picture is landscape, you have a 20"-wide picture hanging only by the center point (tilts too easily). There should be one in each corner. Finally, it arrived with a very small hairline crack in the glass. Doesn't seem like enough to mess with returning it, but makes a visible white line on the black border of my poster.

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I literally LMAO when the same thing happened to me as all the other negative reviews. When I took the plastic off a corner literally fell off and was snapped without possibility of repair. I did not contact the manufacturer. Fool me once shame on you, I wasnt gonna be fooled twice. Two stars for it actually 87% compacity. My point is across no point continuing on ..

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