The first one that was shipped had a broken rail. Contacted South Shore Customer Service only to be told that they have no more rails manufactured and that they would be made sometime within the next 14 days. Seriously?!?!? I pointed out to them that I could have a whole new bed to my house in 2 days from Amazon Prime. They stood by what they said and would just say there was a 14 day lead time and then additional days for shipping. Does it occur to South Shore that if you have a bed available through Amazon (and Wal-mart) that there's a good shot you'll sell quite a few and that back stock would be a good idea.
Well the piece arrived and I started to put it together. We had also purchased the headboard and dresser to match. The quality standard is very low! The dresser drawers don't slide without lifting and pushing them in. It's unsteady and the premarked holes to sink screws into aren't level or plumb. The headboard is fine. It stands alone.
The bed went together but the piece over the top of the drawers is bowed!!! The drawers have a hard time fitting and I may cut them get some white particle board to just cover over it and make it decorative. The assembly is pretty straight forward, but it is the lowest quality kids bed I have ever seen. I also am unsure if the frame will hold up. We all tell our kids to stop jumping on the bed, inevitably they do it anyway, and I'm afraid this one could collapse.
Others have commented on the frame being longer than the bed. Yes, that is correct. About 4 inches on the end and 3 inches too wide on the sides. I haven't measured it, but you may be able to use a Twin XL matress, but it would still be too wide.
I looked at a Sauder brand bed the other day at a regional retail store we have in the upper Midwest. Sauder is not a great brand, but it far exceeds the quality of South Shore and the price point is very similar. The drawers moved smoothly and the bed felt much sturdier. I paid almost $500 for the whole set and am tempted to tear it apart and throw it out to the garbage, then go buy the comparalbe Sauder. I would not donate it because I'm not sure it's that safe.
Also, to give you an idea of me. I am not a licensed contractor, but have been doing construction on the side for over 15 years. We purchased a new house at the end of Sept 2012, and I took 2 months to go thru it and completely rebuild it. Short of a new frame and electrical work, I have changed everything in the new house. I know what I am doing and know what to expect.
I make numerous purchases from Amazon and have never been upset. This one absolutely stinks!
Andy
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Poor quality materials and assembly components. I do not believe the support boards would hold an adult. Would have needed to purchase additional ssupports. Not worth the price. I returned it. The return policy however was excellent.Read Best Reviews of South Shore Tiara Collection Twin Mates Bed, Pure White Here
Ditto.My daughter loves it. Good quality. Drawers are kind of big. Good for spare sheets and pillows. Nice tought finish.
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This is a solid, great bed. Definitely needs the matching head board. It took about 4-5 hours to unpack, understand the instructions, and assemble.
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