I have had regular back pain caused by scoliosis. A restful night's sleep was difficult to come by on my regular innerspring mattress. When I decided to jump on the memory foam mattress band wagon, I researched everything from Tempurpedic's 5.3 lb. density luxury dream mattress (and even went to Brookstone to enjoy a lunch time, mock-siesta on a few of the samples), to Walmart's 2.5 lb. density imitation (which, by the way, happens to run about the same price as SleepShop's higher quality version).In short, I decided to purchase this mattress on the strength of its density rating, and the reviews here on Amazon. Needless to say, when the mattress arrived, we discovered that it was a thick, quality looking and feeling product (not to mention a heavy one). It feels to me to be similar in firmness to Tempurpedic's "Original Bed." When you first lay on it, it may seem as though nothing special happens, but you'll soon find that the memory foam begins to do its job as you feel yourself enveloped by the quilted material. True to the advertisements, the memory foam molds to your body and cradles you in a state of suspended animation.
In the end, I have slept like never before on this mattress. I have woken up at 5am each morning feeling rested and pain-free. As hyped as this testimonial may sound, it does not even begin to chronicle the benefits I have derived from this mattress in the short time I have owned it. The moral here is: this bed is well worth the price tag.
A few other small notes for the conscientious shopper:
-I received a shipping notification email from SleepShop a day after I'd placed my order on Amazon.
-The mattress arrived by FedEx (who dutifully brought it up the stairs and laid it on the bedroom floor for me) 2 business days after I had made the purchase.
-The content of the warranty information is indeed puny and the company seems averse to putting their contact information in the public view, but one hopes that neither will ever be needed.
-And finally, yes, there is a "plastic" smell that emanates from the product and lingers in the air for about a week or so. I can imagine that those with particularly sensitive noses might find this off-putting, but don't let that discourage you from purchasing this mattress. Even if this bed smelled like sauerkraut for a year, I would still happily traipse off to bed for night after night of comatose-like bliss with fairies and sugarplums dancing in my head--only with a nose plug firmly in place. ;)
Enjoy your purchase.
It's very comfortable. I was worried it might be too hard or too soft or not supportive enough, but it really does just feel great. I don't know if the 12" is truly any better than the 10", but we certainly don't regret getting the extra 2 inches of depth.
Negatives:
My wife has mentioned that it has an odor of plastic or something, but I haven't noticed it. She still wouldn't trade it for anything, though. It's only been one week though, and even that may dissipate with a little more time.
And the warranty is actually pretty limited. Nevertheless, if we have to pay to replace it even 5 years from now, it will have been worth it.
Here's the actual warranty received with the mattress; see paragraph 4 for the length of the coverage, and paragraph 3 for the disappointing clause "not responsible for... faulty workmanship" -YIKES!:
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100% Customer Satisfaction Guarantee
Covered Products:
Mattresses manufactured by Sleep Shop will be covered by the terms and conditions of this warranty. The Sleep Shop will approve all designs that are 100% Sleep Shop foam and do not contain foam from other manufacturers.
Claim Limitations:
Warranty is limited to Sleep Shop products only. Any and all subsequent materials, labor, and/or freight and/or delivery charges are not covered under this warranty. Warranty coverage is limited to original purchaser.
Exclusions:
The Sleep Shop is not responsible for any subsequent damage resulting from product failure due to faulty workmanship by manufacturer and/or if finished product is abused or misused in any way or exposed to any liquids or chemical products. The Sleep Shop reserves the right to inspect all mattresess involved in warranty claims. All inspections will take place at the designated customer's manufacturing facility.
Coverage Period:
Sleep Shop Memory Foam is guaranteed to retain at least 90% of its original loft for a period of up to 10 years, covering the average life of a mattress.
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Then, as a footnote at the bottom:
"Additional 10 year warranty applies to mattress only and not pads."
So I guess it really is a 20 year warranty, though it reads like you're only covered for 10 years.
My wife is returning our un-opened Tempurpedic-brand pillows so we can buy the much cheaper versions from Sleep Shop.
Buy SilverRest Sleep Shop Luxury Grand 14-Inch Memory Foam Mattress Now
This bed is simply fantastic. I have a lot of back problems that prevented me from sleeping through the night. Since we got this bed about 1 month ago, I haven't been up with back pain once and don't constantly toss and turn all through the night to get comfortable. The quality of my sleep had improved beyond belief. My husband says he is sleeping better too.We had slept on a Tempur-Pedic while on vacation and liked it. Since that vacation we had been discussing buying one but I really didn't like the price that went with the Tempur-Pedic brand. When I found this bed on Amazon I had a hard time convincing my husband to try it. He was hesitant because he thought it was so much cheaper than the equivalent Tempur-Pedic (or any decent traditional mattress for that matter) it couldn't possible be any good. Fortunately I was persistent enough to wear him down.
We are both extremely happy with the bed. He says he notices a slight difference between this bed and the name brand one but I don't. (I don't think it could get any better than this bed.) I've become a walking advertisement to all our friends and family. It has been great for us.
I have noticed that the price on this bed has changed quite a bit. When I first looked at the bed it was $150 cheaper than it was the day I wrote this review. I'm not sure if it jumps around or if it has been steadly been going up. The bed would still be well worth the price at $150 more.
Shipping was no problem; the bed arrived a little over a week after we ordered it. I did e-mail the Sleep Shop a couple of times about shipping and deliver and got very good customer service. The bed did have an odor when you first open it but that dissipates within a couple of weeks. I did not receive a copy of a warranty with the bed and have to contact the Sleep Shop about getting one but as another reviewer said even if you have to replace it every 5-10 years it would be worth it.
Read Best Reviews of SilverRest Sleep Shop Luxury Grand 14-Inch Memory Foam Mattress Here
My original review is below. It's now 6 months later and I can't even explain how awful this thing has become. It is sooooooo soft now it bends you while you sleep. My wife and I have never been in so much pain in our lives. Time to swallow our $800 mistake and start the mattress search again!First I just want to say that I was VERY nervous about buying this bed online and having it shipped via Fedex to me. I can say now that if you are reading this review thinking the same thing, it is packaged very well. It came in a box and was double wrapped (with one layer being the thickest plastic I've ever felt) and banded. It came in perfect shape.
I work in a store that sells mattresses, and if you are shopping for one you should know that the markup is 4-5 times the cost. Knowing that, I never thought that the quality of the bed would be poor. It is very easy to produce a high quality mattress and sell it for $799 shipped while taking home a profit. I like this mattress. It is on the firm side for memory foam, and if you go lay on a Tempurpedic bed, you will find they are very often more plush than this bed. Yes, it does have the typical new memory foam smell, and for the first day it will be pretty strong. After that, throw a mattress cover and a sheet on it and you will be fine.
As far as longevity, I don't expect to get more than 5-6 years out of a mattress and 10 out of a foundation. I don't care what the warranty is, good luck getting anything replaced if the bed doesn't have a visible sag. Most product these days will rebound back to its original shape but will lose it's supportive qualities long before it is visibly sagging. Hopefully I get that out of this and it doesn't fail to perform after only 3 years.
Go to a store and ask to try out a memory foam bed and tell them you prefer a firm mattress. That should give you a decent idea of what this bed will sleep like. If you like that then give this a try. Just realize that if you don't like it, there's pretty much no way you are going to be able to package this up and ship it back.
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Having slept on this bed for over a month now, here are my thoughts:1. For a few months I started having back problems (I am 34 and an athlete), decided to switch the mattress to help it, and this one has done just that. I really like the mattress. It is comfortable yet still somewhat firm very supportive of the lower back (i.e. cannot feel any separation between back and mattress when I put my hand back there)
2. Mattress is heavy. Took a huge effort to get this mattress in place. Definitely useful to have a second person.
3. I did not have much a problem with the smell. I opened the mattress and let it sit in the living room for 4 days before switching it out and the smell is gone.
4. One problem to note, and I am not sure if this is the same with Tempurpedic, you have to sleep/lie at least a foot from the edge (maybe not if you are smaller. I am 6'2" 205lbs) else the edge of the bed ends up collapsing too much to support you. This is the case with a spring mattress, but not usually this far from the edge. Needless to say it does turn the queen bed into something somewhat smaller than before.
5. Customer support is awesome, particularly Tony. When I received the mattress I washed the cover (gentle cycle) to help get rid of the smell. Unfortunately, the memory foam in the cover tore off in some places. Turns out that with this cover it needs to be handwashed. The tag was not clear on this, and is now being fixed. Without a single argument, Tony had a new cover shipped out to me at no charge. It arrived 5 days later. Buying from an internet company is always iffy, but this one was great.
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