Three In One Bumper Pool/Poker/Dining Table Oak Finish

In order to take advantage of a lower list price and free shipping, I ordered the 3 1 table with chairs directly from an Amazon third party retailer via their website. Big mistake. The furniture arrived 45 days after my initial purchase date. Of course, my credit card was charged for the full amount the day of the order. I called repeatedly and received pre-recorded message. When I finally got a human I got the song and dance that my order was on the way. One company rep even advised me at the four week mark, that the table was in stock but the chairs had to be back ordered. I told the sales agent that I did not want to wait another month for my order and to send my table now. No chance of that happening.

Two weeks later both table and chairs arrived. Now the nightmare really begins. Both the table and chairs arrived in the original manufacturer's packaging. The table top had obviously been dropped and was damaged on its side. One of the pool ball drawers was crushed from the weight of the center column which was packed in the same box. The red and white pocket rings were missing. The black felt was littered with white specks from the foam packing material. Overall product protection was poor. It didn't take us long to realize that the laminate finish scratches very easily. The table is made up of nothing more then low density fiberboard and glue. Its not something I'd recommend. With the exception of the constant tightening of bolts, the chairs are okay and are still standing. Coaster is the manufacturer.

After repeatedly calling the company about the damage and missing ball hole rings, I was offered an option of returning the set for a refund or exchange. I offered to fix the damaged table top myself in exchange for a partial refund. I asked for a replacement ball drawer and pocket rings. The company representative offered to credit my charge card for one tenth the price of the table and agreed to send me replace parts. The refund was finally credited to my account 60 days later. The ball drawer arrived four weeks after the card had been credited. It doesn't fit. I'm not holding my breath on the pocket rings ever arriving. Needless to say, customer support is totally non existent to these scammers masquerading as legitimate vendors. The fact that they are still listed as an Amazon third party retailer is amazing.

Warning to prospective buyers. Beware of these sharks swimming in the Amazon pool and any Coaster made product.

love the look of the table and it looks awesome in my family room, bumper pool is alot of fun

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