Just finished putting it together and giving her a test run. Good to great quality. Looks great, easy assembly. They say "glass remains cool to the touch" which is 100% accurate and why we purchased for our living room thinking we wouldn't have to worry about our 14 month old burning himself. HOWEVER, what they don't tell you (until you get it and see the big warning sticker) is that the grid directly above the glass and exposed to everyone gets VERY VERY HOT. NOT good for kids or even animals. That being said, we really like it and still think it is a great value.
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This was my 1st time ordering thru Amazon and my experience was rewarding. I was a little worried about ordering something on line without actually seeing it, pictures don't always give the proper representation of the product that is displayed. With that said, I am very pleased with the Electric fireplace that I recieved, it came in two boxes (one being the wooden console and the other the fireplace insert)and the UPS agent brought right into the house for me.Now a couple of hints that will make the assembly easier: When you open the box, have a vacumm cleaner near by to remove the styrofoam from the items, due to static, the styrofoam is difficult to remove from the wood, but the vacumm will make cleanup easier as you remove from the packing. Inventory your parts and check off the paper as you locate them and then spread them out for easy recognition. Before you start assembling, spread a blanket on the floor to eliminate potential scratching, then follow the step by step instructions and take your time. Took approx 2.5 hours to assemble, this included removing stickers after the items were assembled (leave stickers on until assembled), the cam locks require a #2 phillips screwdriver, but I suggest using a #2 flat screwdriver to get the cams tight, then go back with the phillips to break the edges of the slots, this will allow the cover caps to be inserted into the cam. I utilized the corner shelf on the back of the console, so it would fit in the corner of the room and it is mounted on hinges, so if you want to eventually put it on a wall the shelf will just fold down.
The heater insert comes with a remote control that allows you to adjust the lights in the logs and also adjust the intensity of the flames. The remote will also turn the heat on / off as you need, there is a temperture switch located in a hidden panel that will allow you to set the heat and will shut off automatically once the temperture is reached. Very pleased with the realistic look of the logs / flame and also the adjustable shelfs that are located on each side of the console behind glass doors.
Downside: The media shelf is only 13" deep, did not allow my cable box to fully sit on the shelf without overhanging in the front, but by eliminating the back plate on the console, this was easily rectified.
Overall for the money, this was a great addition to my living room and the 55"flat screen looks great sitting on top.
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Product arrived in record quick time 4 days. Came in two huge boxes and was very well packed each piece is numbered and tells whether it is left or right, and all the screws, bolts etc. have letters for ease of finding. In all everything was great except one panel had been damaged in transit. This is the type of product that once it is removed from the box it would be virtually impossible to re-pack. I phoned the manufacturer, as told to do on the information provided and there were very helpful and said they would get the replacement to me but it would take a week. I pointed out that the product was all unpacked I had no way of re-packing it and therefore I was not about to wait a week for the replacement and asked them to overnight it. They said they are unable to do this unless Amazon agreed. I then spoke to Amazon who said they could not speak to the manufacturer but could overnight a whole new unit to me I could take out the piece I needed and they would then arrange a pickup of the rest. I pointed out the absurdity of this as the shipping costs would be huge and I would have to store the item until it could be picked up. Eventually the customer service rep at Amazon came back to me and said she could speak to the manufacturer and we then went on a three way call. Long story short the replacement piece arrived by 9 am the next morning well done Amazon great customer service bad job Southern Enterprises terrible customer service I think they should have overnighted the damaged part of their product without all the trouble I had to go to. Although their product is very good and there were other pieces I was interested in I would not buy from this manufacturer again.Want SEI Claremont Media Console with Electric Fireplace Discount?
This stand is not only beautiful, well constructed, easy to assemble~ but it has a wonderful space heater with great advantages to it,like it shuts itself off when it reaches the appropriate temperature. The sides hold lots of your favorite movies. I love the fact that the back has that folding triangle which fits it right up to the corner of your wall if you're using it in a corner and it folds down if you're using the stand on a flat wall. It's so versatile and I recommend this TV stand highly. I have it in black and the finish is impecable. It does come in other finishes so make sure to surf around to get the color you need. (I don't think it comes in Oak)You will be very pleased with this stand. Everyone who's come into my home since we got this has absolutely had positive things to say, even to the extent of , "I want one like that!"
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