Merlot Twin Over Full Bunk Bed

So overall the wood is beautiful and seemingly sturdy. The first problem became with the instructions to assemble. Apparently the instructions given to assemble are from a old model with a insert that just talks about the metal frame. This would be fine HAD YOU KNOWN THAT THE BED ONLY HAS A METAL FRAME.

Nothing that comes with the bed tells you that so when you review the instructions as a whole it seems as though there are additional wooden slats that are overlayed for support of the bed frames.

When I received the shipment there was 1 box missing. So the natural assumption here would be the missing wooden support frames for the bed. I called the shipping company no response and then began my wonderful journey through Wayfair Customer Support.

When I emailed them I got an immediate response on a Sunday which was good. A follow up on Monday to say they'll be reviewing the issue. Ok..that sounds good...Friday comes around and no response.

I send another follow up and I get a response that says "We're sorry, you've waited too long, I'll just place the order to send you the replacement parts".

Ok..sounds good. I even get a confirmation email that the replacement parts have been ordered.

THREE weeks pass by and just when i'm due to receive a shipment I get a cancelation email and then another from Wayfair (Store through Amazon) that says they've canceled my order because i have all I need.

WTH so i email and it's the 'we're sorry you're having issues" story. I finally call and get a lovely lady who says she'll take care of me. Call the manufactorer and confirm everything so sorry for my issues. She'll send me an update first thing on monday Monday comes and goes with nada. I email Tuesday and same old story of "sorry you've had issues". Nothing.

Wednesday rolls around and nice lady said she was out sick and sorry but we did confirm you have everything wooden slats have been replaced by the metal frame. Here's a refund of $60 for your trouble.

-sighthey even screwed up the refund! I only got 30 according to Amazon. So beware, if you do have any issues and will have to follow up with customer support it will cause you a migraine.