OK, I admit Amazon has taught me to expect fast delivery, so I'm bound to be incredulous when a vendor takes Two Weeks to ship.So I practice my patience skills, am really happy when it arrives but lo and behold pieces are broken! Not bent or scratched, but broken...as in snapped in half where the dowel holes are.
I contacted South Shores via email, specified the part required, they asked for more info, I gave them all the codes and part numbers they need, get told to wait for a confirmation and then guess what nothing, no response, nada. I followed up and what do you know, no record I'd ever exchanged emails with them. So I had to give them all the details again and wait for it it will take another Two Weeks to ship the replacements. I asked them if they could expedite and the girl reluctantly said she'd make it a 'priority' order so it will get shipped out 'sometime this week' rather than waiting the 'standard 10 days' before being 'processed'. What is that about?
I have a gnawing fear that when the replacements come they will be a) broken and b) entirely wrong...that is how underwhelmed I am by this supplier's customer service. Hopeless. Awful. Dreadful. Terrible.
Buy almost any other bed than this one. Seriously. Run for the hills.Very basic bed. Bought this as a "big bed" for my 3-year-old. The drawers slide on plastic runners that fit into grooves on the sides of the drawers, so they don't open or close very smoothly, especially in high humidity. My daughter sometimes needs help to open or close them by herself. Otherwise, they are fairly sturdy and provide ample storage space. The knobs on the drawers are painted tan to match the color of maple wood. They are not actually varnished raw wood. Not a big deal for me, since I plan to paint them white to match the bed and other furniture in her room anyway. I also would suggest gluing the knobs in place since the screws easily strip out the wood causing them to fall off easily. If you can live with the minor frustrations, the bed is a good, inexpensive option for a child. I wouldn't suggest it as a piece to last a lifetime.
Buy South Shore Furniture Summertime Collection Twin Mates Bed, Pure White and Natural Maple Now
I've seen reviews for this where people have complained about the assembly instructions. I thought these were the best I've seen so far! It was super easy to put it together & seems pretty sturdy. Plus it looks great!I orderd this bed for my nursery more than a month ago. The first one didn't make it because it was damage so bad they didn't even deliver it. I just got the second one today and it was also damaged.... now I'm waiting for another replacement hoping that arrives in good condition.... I'll let you know!I bought this bed as a replacement for my 5 year old, who had torn her last one up from too much jumping on it. It was the most reasonably priced white twin bed I could find online, and I knew what I was buying when I made the purchase. It came in a surprisingly small box, containing LOTS of pieces. I had to spread them out on the deck and commit an entire afternoon to the process. It's not difficult, per say, it just takes time. My one big complaint-one of the long narrow pieces of "wood" had split into two in the box. I used them anyway, not sure if it would work out, and it did. You can see the line where the two pieces were torn, but the structure holds fine. I will cover it up with some paint and call it a day. This is not a bed to have really high hopes for. It's a cheap bed for kids. I expect it to last her around 5 years, till she's ready for a more grown up double bed. For what it is-it's fine.

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